All accessories and cases purchased from Claire Givens Violins may be returned for a replacement or a full refund within 30 days of purchase. Items being returned must be in unused condition with all of the original packaging.
Please note that once strings have been installed on your instrument, they may not be returned for any reason.
If you return or exchange a product by mail, we recommend that you ship your product by UPS or FedEx as these companies allow senders to insure and track packages. Claire Givens Violins is not responsible for packages lost or damaged in transit. We cannot refund any shipping expenses.
Include your original invoice and your phone number so that we may contact you to arrange your refund for your return.
International Return Policy
Thank you for your interest in placing an order from outside the U.S. We would be happy to help you with your order but want you to know that for international purchases it is not possible to accept returns on instruments, bows, cases or accessories purchased via Givens Violins web site.